Organising a conference can be a daunting and time consuming exercise. Whether it’s a small one day event for 20 delegates or a huge three day event in Earls Court, the general course of action and shared problems are the same.
So what are the stages of planning a conference?
- Booking a venue
- Sending invites to a targeted list of prospect delegates
- Organising and booking all the resources, such as catering, collateral printing, promotional items, A&V etc
- Dealing with presenters and guest speakers
- Taking registrations
- Taking payment
- Sending reminder emails to delegates
- Printing badges
- Organising staff on the day
- Managing the budget throughout
This is an extremely basic and simplified list to indicate the general check list event managers must consider. This course of action can start from 6 months before an event or already as long as 12-18 months before for really large, national events. Managing all these steps can be extremely complicated and it can be very easy for event managers to make major mistakes.
To avoid costly errors, and to ensure conferences are organised in an efficient manner, many event professionals are looking to use the use of an event management software solution. These solutions have the tools and capabilities to manage and track activities throughout the whole of the event and conference planning course of action, in addition as the activities carried out as part of the event follow up (such as post event surveys and the creation of reports for intelligent examination).
Taking the above steps in planning an event, here is how an event software solution can help:
1. Booking a venue
Control to an event manager is meaningful; whether it’s a meeting/conference room in your own office or a larger external venue, event software can help by ensuring the allocation has been made and that payment has been taken. For more complicate conferences which require multiple rooms across multiple days, event solutions include a comprehensive planning, resource and scheduling venue software tool. A highly configurable and fully customisable function sheet and a multiple calendar characterize which will give you the ability to manage your resources and venue from one central and flexible application. This helps to simplify the typically complicate course of action of booking and managing the venue.
2. Sending invites to a targeted list of prospects
The event manager may know the exact number and names of the delegates they are targeting or in some situations they might have been told to invite a certain demographic (based on relationship, job title, location etc). Managing the selection of delegates to invite is made easy with event software, since it is able to be integrated their CRM package. Meaning that all corporate records and data can be accessed easily and records automatically updated, so others looking at that record will know that the contact have been invited and whether or not they have registered and paid.
Event software also comes with complex email marketing tools. Event managers are able to easily build and filter a selection of targeted delegates from their CRM and put these into a custom-made, HTML email which can be sent out. From the event management software platform, event managers will be able to track opens, clicks and other recipient activity.
3. Resource management
Event software will come with a Resource Management Module which is where event managers can track and control all the resources needed to manage an event. External suppliers can be given access to this module so that they can keep track themselves, instead of dealing with the event manager directly. For example, caterers can be given access so they can easily see current, up-to-date information on delegate numbers and any specific dietary requirements. Giving them direct access to this module in the event software method that event managers can deal with one less person and one less phonecall! Mistakes are also reduced since a inner of communication has been removed.
Resource modules also contain multiple and powerful calendars enabling conference managers to manage numerous resources on these various calendars; this is all easy to reach from one central location ensuring all updates/amendments/additions are recorded in real time. From the information collated by this Resource Module, event mangers can run bespoke reports providing details such as the number of pods obtainable, number of brochures etc. Event managers will no longer have to juggle multiple spreadsheets across multiple calendars which will ensure fewer errors.
4. Dealing with presenters and guest speakers
Event software can also manage this course of action. Emails can be scheduled automatically to remind guest speakers about the event and to request certain information such as a bio for the marketing collateral and presentation slides for delegates. Speakers can also be given direct access to the Resource Management Module, where they can manage and update their own profile, and upload materials and other items. Again, this takes away the involvement of the event manager, freeing them up to work on more strategic activities.
5. Taking registrations
A functional way to take registrations is online. This suits both delegates and event managers. It is a fast, effective method and is increasingly becoming the standard method of event registration. But there are good and bad ways of taking registrations online. Ideally event managers should want to direct prospect delegates to their own website, where a specially produced page, with the branding of the company and the event have been included. Taking registrations on your own website plays an important part in increasing delegate sign up rates – delegates will be more trusting and more likely to sign up if it’s on the same site, while taking them to an external site may cause trust issues. It’s also important to be able to amend the information requested at the point of registration. Some events will just require a name, telephone number and email address, while others may require more detailed information. Event software can easily manager these changes.
6. Taking payment
Having a registration and payment course of action that is easy, straightforward and efficient is vitally important if event managers want to ensure a high level of delegate attendance. Event software gives event managers the ability to take payments online, via a obtain web portal – giving delegates an easy, trustworthy method of payment. Since the event management software can be integrated with the back end finance application, payment can be easily accepted, records updated and receipts sent out automatically, without any intervention from the event manager or accounts payable staff. If payment isn’t taken online, the event software can automatically sent out invoices to the delegate. For an already smoother payment transaction event solutions will include connectors allowing seamless integration with your internal finance system.
7. Sending reminders to delegates
The email marketing tool included in the event software can have emails produced which can scheduled to automatically be sent to all delegates. These can be reminder emails, or emails with updates or event amendments. They can be produced in improvement and then forgotten about as the event software will manage the rest.
8. Printing badges
The production of delegate name badges is a small part of hosting a conference, but is one that can be extremely time consuming for event managers and can cause real issues on the day of the conference if any mistakes have been made. Event software packages will come with easy to use, effective badge production tools. Not only will the creation of custom badges be easier, but the section of delegate names will be done automatically since the event software will be integrated with the CRM – so it’ll know exactly what names and details to print.
9. Organising staff on the day
The effective Resource Management Module enables all staff to be precisely managed – it will be easy for event managers to delegate activities to individuals and log it in this Resource Module. Staff can access this module anytime and from any location (via the Internet) so they will always be aware of what their responsibilities are and where they need to be.
10. Managing the budget throughout
Event software is an excellent tool for managing finances and budget. All costs can be taken via the integration with the finance system. These can then be easily tracked and observed, with alerts to warn the event manager if there are any issues or if costs are rising fast. Reports can be immediately produced, with a click of a button – useful for event update meetings and if event managers need to compile any statistics for senior management.
So we can see how event software can revolutionise the stages of planning a conference. Without event management software, a lot of these responsibilities would be manually produced, tracked and organised via huge spreadsheets. There would be high chances of errors and mistakes and the whole course of action would be time consuming, stressful and ineffective for the conference manager and those associated with the event.